State Farm® Insurance Agent Darnell Clay Jr
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Dana Cunningham
April 15, 2025
5
out of
5
rating by Dana Cunningham
"Everyone at this office is always so helpful. They go out of their way to make sure you are satisfied. We moved to a new area and I asked my husband if he wanted to use the SF agent that was closer to us and he said absolutely not. We have been with Mr. Clay for over 15 years and would definitely recommend them."
We responded:
"Thank you, Dana, for sharing your experience and for your loyalty over the past 15 years! It's wonderful to hear that our team has been able to provide the helpful service you deserve. We truly appreciate your recommendation and look forward to continuing to serve you and your family in the future."
Shoshanna Hayes
March 29, 2025
4
out of
5
rating by Shoshanna Hayes
"Brittany was absolutely amazing! She has helped me many times for various reasons and I am grateful and thankful for the Sepectacular customer service."
We responded:
"Thank you for sharing your experience with us. It's awesome to hear that Brittany has been able to assist you effectively and provide you with great service. Your feedback is valuable to us, and we appreciate your kind words. If there's anything more we can do to enhance your experience, please let us know."
Jaylynn Clay
March 27, 2025
5
out of
5
rating by Jaylynn Clay
"I always have a great experience at this location. We have had our insurance with them for years for multiple policies. Pam is my go to and always makes the process easy and efficient."
We responded:
"Thank you, Jaylynn, for sharing your positive experience with us. We're glad to hear that Pam has been able to make your insurance process easy and efficient over the years. We truly appreciate your loyalty and trust in our services for your multiple policies. Your feedback means a lot to us!"
Kelly
March 24, 2025
5
out of
5
rating by Kelly
"Brittany at this office is amazing! She has helped us with auto, home and commercial insurance and is very responsive. She is very professional and caring, and has helped us save money on our policies! We highly recommend her"
We responded:
"Thank you, Kelly, for sharing your positive experience with Brittany! It's awesome to hear how she has been able to assist you with your insurance needs and help you save money. Your recommendation means a lot to us, and we're glad to have been able to provide you with professional and caring service."
Chris Fuhrer
March 21, 2025
5
out of
5
rating by Chris Fuhrer
"So wonderful and helpful!. Saved me money and I couldn't be happier!!"
We responded:
"Thank you, Chris, for sharing your positive experience! We're so glad that we could help save you money and that you're happy with our service. If there's anything else we can assist you with, feel free to reach out."
Taylor Carroll
March 13, 2025
5
out of
5
rating by Taylor Carroll
"Lori and the team are absolutely fantastic! I am one of those people that always has a laundry list of questions and usually a few follow up questions as well. But with this team, I always end my conversations feeling comfortable and confident with my decisions and the information that was passed along. Navigating insurance Policies can be a daunting part of life, but this group makes it their mission to instill the peace of mind, that you are making the right choices to protect your home and assets!"
We responded:
"Thank you, Taylor, for sharing your wonderful experience with Lori and our team. It's great to hear that they were able to address all your questions and provide you with the confidence needed to make informed decisions about your insurance policies. We're grateful to know you feel well-protected with us."
Mary
March 7, 2025
1
out of
5
rating by Mary
"Read this before you get car insurance here. I lost my eyesight and lost my license. I had been a long standing customer for over 30yrs. 15 months ago I lost my license, but they kept me insured so I could have someone drive my car to take me places. I find out, the underwriter didn't do their job becausey policy should have cancelled when I lost my license, and Did Not Have a Valid license primary driver for the policy. They took my payment 15 times before I found out I'm suppose to have a primary driver other then myself. Making the policy VOID all 15 payments. I want that money back because it wasn't a valid policy without a Valid Primary licensed driver. I'm not sure if they will give it back, but I'm contacting an attorney for sure. Shameful. To pay a policy premium on a voided policy because their underwriter DIDN'T do their job is unbelievable.. shame on your company, shame on your underwriter. To top it off, I told them when my license was taken. Yet, just like scum they tried to turn it around on me and say they didn't know. Oh no, your underwriters JOB is to validate the primary driver's license status. Customer care even said it's the underwriters job to ensure the validation. I want my 15 payments from state farm because the policy DIDN'T have a valid licensed primary driver the whole 15 months. What a complete shame these people are. You will not get business from me unless those 15 payments are returned. To top it off, to act like they didn't know, when I told them myself showed me they can't be trusted nor a good business."
We responded:
"Thank you for your feedback. We are genuinely sorry to hear about your experience and understand your frustration. Our goal is always to provide the best possible service to our customers, and we take your concerns seriously. If you would like to discuss this issue further, please contact our customer service team. We appreciate your feedback and your long-standing business. "
Kurt Spencer
March 7, 2025
5
out of
5
rating by Kurt Spencer
"Had a great experience with Brittany from this firm. She was polite and friendly. She worked through all my assets and gave me great coverages that worked with my budget. I wouldn't hesitate to tell anyone to reach out to work with them."
We responded:
"Kurt, thank you for sharing your positive experience with Brittany. It's great to hear that she was able to assist you with finding the right coverages within your budget. Your recommendation means a lot to us, and we're glad to have been of service."
Ceayanci Alexander
March 7, 2025
5
out of
5
rating by Ceayanci Alexander
"Love it!"
We responded:
"Thank you for your review! We appreciate your support."
Andrea Jordan
March 5, 2025
5
out of
5
rating by Andrea Jordan
"Been with State Farm for years! I can’t say but good things about them."
We responded:
"Thank you, Andrea, for your awesome review and for being a loyal State Farm customer for so many years. It's great to hear that you've had such positive experiences with us. Your feedback is truly appreciated!"
Nikela Barnes
March 3, 2025
5
out of
5
rating by Nikela Barnes
"State Farm is the best. Lori was amazing!! Lori assisted me with adding a new vehicle to my policy. The system was down for a period of time, but she contacted me right away once the system came back up to finish the policy process. She was very informative about the new changes to my policy. I rate State Farm and Lori 5 stars⭐️⭐️⭐️⭐️⭐️"
We responded:
"Thank you so much for your awesome review! It's great to hear that Lori provided you with such excellent service while adding a new vehicle to your policy. We appreciate your patience during the system downtime and are glad Lori could assist you promptly once it was back up. Your 5-star rating means a lot to us, and we're grateful to have you as a customer of Darnell Clay Jr State Farm!"
Brandon Brooks
March 1, 2025
5
out of
5
rating by Brandon Brooks
"I always love going in and seeing Mardi sitting in the front there, she is so nice to talk to. The women that work there, are some of the nicest you will ever meet"
We responded:
"Brandon, Thank you for taking the time to leave a great review."
Cerri Hughes
February 27, 2025
5
out of
5
rating by Cerri Hughes
"I had a great experience with Lori! She was consistent, friendly, had patience & informative!"
We responded:
"Thank you for 5-star review recognizing Lori! We're grateful to hear you had a positive experience with us."
Jennifer Hackworth
February 25, 2025
5
out of
5
rating by Jennifer Hackworth
"Darnell and team (go Brittany!) are very responsive, friendly, and always looking out for their clients! So happy with their services."
We responded:
"Thank you, Jennifer, for your wonderful review! We're glad to hear that you are happy with our services and that our team, especially Brittany, has been responsive and friendly. We're always here for our customers! "
Ashtine Hooper
February 25, 2025
5
out of
5
rating by Ashtine Hooper
"Morgan was amazing! She helped me choose the right plan and thoroughly explained all of my options. She was very friendly, answered all of my questions, and made the process easy. I highly recommend her!"
We responded:
"Thank you for sharing your experience with Morgan. It's great to hear that she was able to assist you in choosing the right plan and made the process easy and informative. If you have any more questions or need further assistance, feel free to reach out. Your recommendation means a lot to us!"
Patty Belt
February 21, 2025
5
out of
5
rating by Patty Belt
"Never a problem with this agency. They make everything so easy for me. They are competitive with their prices and I love their online access to everything that I need. If I need to talk to them in person, they are always accessible."
We responded:
"Thank you, Patty, for sharing your positive experience with us. We're glad to be accessible whenever you need to talk in person or find assistance online. Your feedback is greatly valued!"
Jason Roberts
February 21, 2025
5
out of
5
rating by Jason Roberts
"These folks at Darnell Clay State Farm office are top notch customer service providers. Fast and friendly is the expectation everyday and they do a wonderful job!"
We responded:
"Thank you, Jason, for your awesome review! We're grateful to hear that you had a positive experience with our team at Darnell Clay State Farm. Providing fast and friendly service is our priority, and it's great to know we met your expectations. Your feedback is truly appreciated."
Emily Rushing
February 21, 2025
5
out of
5
rating by Emily Rushing
"Brittany helped me transfer my policies from another agent. Not only did she increase my coverage, but she was able to lower my premiums AND my deductibles. She’s responded promptly to all of my questions and made everything easy for me to understand. Highly recommend!"
We responded:
"Thank you, Emily, for sharing your experience with Brittany. We're glad she could make the process clear and straightforward for you. Your recommendation means a lot to us, and we're here to help with any future needs you may have."
Letrice Stanley
February 17, 2025
5
out of
5
rating by Letrice Stanley
"Thanks for your service to the community!! We at Goodlettsville Elementary appreciate you!'."
We responded:
"Thank you, Letrice, for your kind words and review. We are committed to serving and supporting our local community, and your feedback means a lot to us."
Amanda Page
February 17, 2025
5
out of
5
rating by Amanda Page
"Supplied lunch for the teachers at Goodlettsville ES. Thanks so much for the community support! So appreciated."
We responded:
"Thank you, Amanda, for your kind words and for taking the time to share your feedback. Supporting our community is important to us, and we're glad to contribute in a meaningful way!"
Emily Dench
February 17, 2025
5
out of
5
rating by Emily Dench
"Thank you for the lunch!! Thank for you supporting teachers."
We responded:
"Thank you, Emily, for your 5-star review! It's wonderful to know that our efforts to support teachers are appreciated. Your feedback means a lot to us, and we're glad you enjoyed the lunch!"
Dalton Eiche
February 5, 2025
5
out of
5
rating by Dalton Eiche
"Liliana, went above and beyond to keep my price locked in. She was very helpful and friendly. Answered all my questions I had with professionalism."
We responded:
"Thank you, Dalton, for sharing your experience with Liliana. I'm glad to know she was able to assist you effectively. Your feedback is greatly appreciated!"
Don Vanover
February 5, 2025
5
out of
5
rating by Don Vanover
"staff handled request quickly and efficiently."
We responded:
"Thank you, Don, for sharing your positive experience with us. It's great to hear that our team could handle your request quickly and efficiently. Your feedback is greatly appreciated!"
Doug Brown
February 4, 2025
5
out of
5
rating by Doug Brown
"The most helpful office i call. BRITTANY AND LORI OR LORI AND BRITTANY THE BEST"
We responded:
"Thank you, Doug, for your awesome feedback! I'm glad to hear that Brittany and Lori have been so helpful to you. Your satisfaction is our top priority, and it's great to know that our team has made a positive impact. We appreciate your kind words and your trust in us for your insurance needs."
Dalton Elmore
February 4, 2025
5
out of
5
rating by Dalton Elmore
"We have been with State Farm for years and they are always so nice and helpful! Brittany, Pam, and Marty are wonderful!!! -Angel"
We responded:
"Thank you, Angel! It's so good to hear you've had positive experiences with our team. We're always here for you!"