State Farm® Insurance Agent Darnell Clay Jr
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Roy Streety
June 19, 2025
5
out of
5
rating by Roy Streety
"This has been the best agency that's taken care of my insurance needs for over 20 years. I never had to worry about coverage. They've taken care of my vehicles, home, and life insurance policy needs. State Farm in Goodlettsville. Go see them Darnell Clay's state farm agency."
brandy buggs
June 10, 2025
5
out of
5
rating by brandy buggs
"I’ve had an excellent experience with this State Farm office. Their team was responsive, transparent, and genuinely helpful. They took time to explain my coverage and answered any questions that would help with making the best decision. When I had to file a claim the process was smooth and they were very helpful. They were prompt, professional, and everything was handled in a timely manner."
We responded:
"Thank you for sharing your positive experience. It's wonderful to hear that our team was responsive, transparent, and genuinely helpful in explaining your coverage and assisting with your claim. We strive to provide prompt and professional service, and it's great to know we met your expectations. Your feedback is greatly appreciated."
KYlin
June 8, 2025
5
out of
5
rating by KYlin
"Ask for Lori R. For all your insurance needs!"
We responded:
"Thank you for your fantastic review and for highlighting Lori's efforts. We're delighted to know that she provided you with excellent service for all your insurance needs. Your feedback is greatly appreciated and motivates us to continue delivering top-notch service. If there's anything else we can assist you with, feel free to reach out."
Arthur Powers
May 30, 2025
5
out of
5
rating by Arthur Powers
"Britney and the entire office staff are amazing. They always great you with a smile! If you are needing insurance, stop in and let this team serve you. Highly recommend this office."
We responded:
"Thank you, Arthur, for sharing your positive experience with Britney and the team. It's wonderful to hear that their friendly service made such a great impression. Your recommendation means a lot, and we're glad to have been able to assist you with your insurance needs. Looking forward to continuing to serve you!"
Adam Crust
May 28, 2025
5
out of
5
rating by Adam Crust
"Brittany was very professional and fast. thank you very much."
We responded:
"Thank you, Adam, for sharing your experience with Brittany. It's wonderful to hear that she provided you with professional and efficient service. Your feedback is greatly appreciated and helps us continue to deliver excellent service."
William Green
May 22, 2025
5
out of
5
rating by William Green
"My experience in switching to State Farm was informative and pleasant. Lori was patient in answering my questions and having a willingness to accommodate my process to make an informed decision."
We responded:
"Thank you, William, for sharing your experience. It's wonderful to hear that Lori was able to assist you effectively and make the transition to State Farm smooth and informative. We appreciate your feedback and are delighted to know that you felt supported throughout the process. Your satisfaction is important to us, and we're here to help with any future needs you may have."
Butch Salyer
May 13, 2025
5
out of
5
rating by Butch Salyer
"Morgan was very professional, she made things easy to understand what my coverage was on house and cars."
We responded:
"Thank you for sharing your experience with us. It's wonderful to hear that Morgan was able to assist you in understanding your coverage for your house and cars. We appreciate your feedback and are glad to know you had a positive experience. Your satisfaction is important to us, and we're here to help whenever you need it."
martin Ale
May 5, 2025
5
out of
5
rating by martin Ale
"Good service. I came out of state and they helped me updating my info. Thanks"
We responded:
"Thank you, Martin, for sharing your experience. It's great to hear that our team was able to assist you. If there's anything else we can do for you, feel free to reach out."
Building Service
May 2, 2025
5
out of
5
rating by Building Service
"“Our experience with this State Farm agency has been nothing short of exceptional. The personalized attention we receive makes us feel like their top priority, every single time. The office staff is unparalleled—always eager, responsive, and proactive in resolving any issues that arise. Their commitment to outstanding customer service truly sets them apart. Thank you, State Farm, for assembling such a dedicated and supportive team!” Thank you! Teresa Christian Life Baptist Church"
We responded:
"Thank you so much for sharing your wonderful experience with our agency. It's fantastic to hear that the personalized attention and dedication of our team have made such a positive impact. We strive to make every interaction meaningful and are delighted to know that our efforts resonate with you. Your kind words and support mean a lot to us."
Jericka Belman
April 28, 2025
5
out of
5
rating by Jericka Belman
"I’ve had the BEST experience with Lleana!!! She’s such an amazing person she was so kind and so patient with me and offered me the best deal. This is probably the best car insurance I’ve ever had. It’s true when they say like a good neighbor State Farm is there. 10/10 highly recommended"
We responded:
"Thank you so much for sharing your experience with us! It's wonderful to hear that Lleana was able to provide you with such excellent service and a great deal. We truly appreciate your recommendation and are delighted to know that you feel well taken care of with your car insurance. Your feedback means a lot to us, and we're here to help whenever you need."
Dana Cunningham
April 15, 2025
5
out of
5
rating by Dana Cunningham
"Everyone at this office is always so helpful. They go out of their way to make sure you are satisfied. We moved to a new area and I asked my husband if he wanted to use the SF agent that was closer to us and he said absolutely not. We have been with Mr. Clay for over 15 years and would definitely recommend them."
We responded:
"Thank you, Dana, for sharing your experience and for your loyalty over the past 15 years! It's wonderful to hear that our team has been able to provide the helpful service you deserve. We truly appreciate your recommendation and look forward to continuing to serve you and your family in the future."
Shoshanna Hayes
March 29, 2025
4
out of
5
rating by Shoshanna Hayes
"Brittany was absolutely amazing! She has helped me many times for various reasons and I am grateful and thankful for the Sepectacular customer service."
We responded:
"Thank you for sharing your experience with us. It's awesome to hear that Brittany has been able to assist you effectively and provide you with great service. Your feedback is valuable to us, and we appreciate your kind words. If there's anything more we can do to enhance your experience, please let us know."
Jaylynn Clay
March 27, 2025
5
out of
5
rating by Jaylynn Clay
"I always have a great experience at this location. We have had our insurance with them for years for multiple policies. Pam is my go to and always makes the process easy and efficient."
We responded:
"Thank you, Jaylynn, for sharing your positive experience with us. We're glad to hear that Pam has been able to make your insurance process easy and efficient over the years. We truly appreciate your loyalty and trust in our services for your multiple policies. Your feedback means a lot to us!"
Kelly
March 24, 2025
5
out of
5
rating by Kelly
"Brittany at this office is amazing! She has helped us with auto, home and commercial insurance and is very responsive. She is very professional and caring, and has helped us save money on our policies! We highly recommend her"
We responded:
"Thank you, Kelly, for sharing your positive experience with Brittany! It's awesome to hear how she has been able to assist you with your insurance needs and help you save money. Your recommendation means a lot to us, and we're glad to have been able to provide you with professional and caring service."
Chris Fuhrer
March 21, 2025
5
out of
5
rating by Chris Fuhrer
"So wonderful and helpful!. Saved me money and I couldn't be happier!!"
We responded:
"Thank you, Chris, for sharing your positive experience! We're so glad that we could help save you money and that you're happy with our service. If there's anything else we can assist you with, feel free to reach out."
Taylor Carroll
March 13, 2025
5
out of
5
rating by Taylor Carroll
"Lori and the team are absolutely fantastic! I am one of those people that always has a laundry list of questions and usually a few follow up questions as well. But with this team, I always end my conversations feeling comfortable and confident with my decisions and the information that was passed along. Navigating insurance Policies can be a daunting part of life, but this group makes it their mission to instill the peace of mind, that you are making the right choices to protect your home and assets!"
We responded:
"Thank you, Taylor, for sharing your wonderful experience with Lori and our team. It's great to hear that they were able to address all your questions and provide you with the confidence needed to make informed decisions about your insurance policies. We're grateful to know you feel well-protected with us."
Mary
March 7, 2025
1
out of
5
rating by Mary
"Read this before you get car insurance here. I lost my eyesight and lost my license. I had been a long standing customer for over 30yrs. 15 months ago I lost my license, but they kept me insured so I could have someone drive my car to take me places. I find out, the underwriter didn't do their job becausey policy should have cancelled when I lost my license, and Did Not Have a Valid license primary driver for the policy. They took my payment 15 times before I found out I'm suppose to have a primary driver other then myself. Making the policy VOID all 15 payments. I want that money back because it wasn't a valid policy without a Valid Primary licensed driver. I'm not sure if they will give it back, but I'm contacting an attorney for sure. Shameful. To pay a policy premium on a voided policy because their underwriter DIDN'T do their job is unbelievable.. shame on your company, shame on your underwriter. To top it off, I told them when my license was taken. Yet, just like scum they tried to turn it around on me and say they didn't know. Oh no, your underwriters JOB is to validate the primary driver's license status. Customer care even said it's the underwriters job to ensure the validation. I want my 15 payments from state farm because the policy DIDN'T have a valid licensed primary driver the whole 15 months. What a complete shame these people are. You will not get business from me unless those 15 payments are returned. To top it off, to act like they didn't know, when I told them myself showed me they can't be trusted nor a good business."
We responded:
"Thank you for your feedback. We are genuinely sorry to hear about your experience and understand your frustration. Our goal is always to provide the best possible service to our customers, and we take your concerns seriously. If you would like to discuss this issue further, please contact our customer service team. We appreciate your feedback and your long-standing business. "
Kurt Spencer
March 7, 2025
5
out of
5
rating by Kurt Spencer
"Had a great experience with Brittany from this firm. She was polite and friendly. She worked through all my assets and gave me great coverages that worked with my budget. I wouldn't hesitate to tell anyone to reach out to work with them."
We responded:
"Kurt, thank you for sharing your positive experience with Brittany. It's great to hear that she was able to assist you with finding the right coverages within your budget. Your recommendation means a lot to us, and we're glad to have been of service."
Ceayanci Alexander
March 7, 2025
5
out of
5
rating by Ceayanci Alexander
"Love it!"
We responded:
"Thank you for your review! We appreciate your support."
Andrea Jordan
March 5, 2025
5
out of
5
rating by Andrea Jordan
"Been with State Farm for years! I can’t say but good things about them."
We responded:
"Thank you, Andrea, for your awesome review and for being a loyal State Farm customer for so many years. It's great to hear that you've had such positive experiences with us. Your feedback is truly appreciated!"
Nikela Barnes
March 3, 2025
5
out of
5
rating by Nikela Barnes
"State Farm is the best. Lori was amazing!! Lori assisted me with adding a new vehicle to my policy. The system was down for a period of time, but she contacted me right away once the system came back up to finish the policy process. She was very informative about the new changes to my policy. I rate State Farm and Lori 5 stars⭐️⭐️⭐️⭐️⭐️"
We responded:
"Thank you so much for your awesome review! It's great to hear that Lori provided you with such excellent service while adding a new vehicle to your policy. We appreciate your patience during the system downtime and are glad Lori could assist you promptly once it was back up. Your 5-star rating means a lot to us, and we're grateful to have you as a customer of Darnell Clay Jr State Farm!"
Brandon Brooks
March 1, 2025
5
out of
5
rating by Brandon Brooks
"I always love going in and seeing Mardi sitting in the front there, she is so nice to talk to. The women that work there, are some of the nicest you will ever meet"
We responded:
"Brandon, Thank you for taking the time to leave a great review."
Cerri Hughes
February 27, 2025
5
out of
5
rating by Cerri Hughes
"I had a great experience with Lori! She was consistent, friendly, had patience & informative!"
We responded:
"Thank you for 5-star review recognizing Lori! We're grateful to hear you had a positive experience with us."
Jennifer Hackworth
February 25, 2025
5
out of
5
rating by Jennifer Hackworth
"Darnell and team (go Brittany!) are very responsive, friendly, and always looking out for their clients! So happy with their services."
We responded:
"Thank you, Jennifer, for your wonderful review! We're glad to hear that you are happy with our services and that our team, especially Brittany, has been responsive and friendly. We're always here for our customers! "
Ashtine Hooper
February 25, 2025
5
out of
5
rating by Ashtine Hooper
"Morgan was amazing! She helped me choose the right plan and thoroughly explained all of my options. She was very friendly, answered all of my questions, and made the process easy. I highly recommend her!"
We responded:
"Thank you for sharing your experience with Morgan. It's great to hear that she was able to assist you in choosing the right plan and made the process easy and informative. If you have any more questions or need further assistance, feel free to reach out. Your recommendation means a lot to us!"